Refund policy
Last updated: August 31, 2026
We accept returns of unused, undamaged products within 30 days.
Return window
You have 30 days to return an eligible item.
- For online orders, the 30 days start on the delivery date.
- For purchases made at our Grapevine Mills shop, the 30 days start on the purchase date.
What we accept
The item must be unused and undamaged, in new condition, and in its original packaging when packaging was included.
- Candles must be unburned.
- Sprays, oils, scent shots, and similar products must be unused.
How to return
You can return an item two ways.
In store at Grapevine Mills
Bring the item and your order number or receipt to The GOOD LIFE, 3000 Grapevine Mills Pkwy #53, Grapevine, TX 76051, during shop hours. In-store returns have no return shipping cost.
By mail
Start the return first. Use the Contact form or call (940) 843-0127 with your order number. Then ship the item at your expense, with tracking, to:
The GOOD LIFE
3000 Grapevine Mills Pkwy #53
Grapevine, TX 76051
Put your order number inside the package. We are not responsible for return packages sent without tracking or lost in transit.
Who pays return shipping
On a standard return (changed your mind, unused item), you pay return shipping. You may also drop the item off in person at Grapevine Mills at no shipping cost.
If we sent the wrong item, the item is defective, or it arrived damaged, we cover return shipping or we replace the item. Contact us within 7 days of delivery and include photos.
Refunds
After we receive the item and confirm it meets this policy, we refund the product price to the original payment method. Original outbound shipping is not refunded on a standard return. Tax on the returned items is refunded as required.
We process approved refunds within 5 to 7 business days after inspection. Your bank or card issuer may take additional time to post the credit.
Partial returns are refunded only for the items you send back.
Exchanges
We accept exchanges under the same 30-day unused and undamaged rules. Start an exchange the same way you start a return. In-store exchanges are usually the fastest.
Items we cannot accept
We cannot accept:
- Used, burned, emptied, or damaged items
- Returns requested after the 30-day window
- Gift cards, digital or physical
- Custom lid engraving, unless we made an error or the item is defective
- Free promotional items returned on their own
Subscription shipments follow the same unused 30-day rule. Contact us to change or cancel future months.
Damaged or missing orders
Inspect your order when it arrives. If something is damaged, missing, or incorrect, contact us within 7 days of delivery through the Contact form or at (940) 843-0127. Include your order number and photos. We will replace the item or refund it.
Questions
Contact form: tglshops.com/pages/contact
Phone: (940) 843-0127
Shop: 3000 Grapevine Mills Pkwy #53, Grapevine, TX 76051