Small Batch. Big Questions. Answered
Frequently Asked Questions
What makes The GOOD LIFE soy candles different?
Our soy candles are hand-poured in small batches using a premium soy and beeswax blend, free from toxins, synthetic dyes, and harmful additives. Every detail, from the fragrance to the vessel, is intentional.
Are your products toxin-free?
Yes. We use only clean, skin-safe fragrance oils and natural wax bases. No parabens, phthalates, or petroleum-derived ingredients.
How long do your soy candles burn?
Burn times vary by size, and environmental elements outside of our control, but our candles are crafted to maximize longevity. Most range from 40 to 60+ hours with proper wick trimming and care.
Do you offer gift sets or custom orders?
Yes! We offer curated gift sets and can accommodate select custom orders for events and wholesale. Reach out via our contact page for details.
How do I take care of my soy candle?"
For the best burn, allow your soy candle to stabilize at room temperature for at least 24 hours once home.
Our 100% natural soy-beeswax blend may show slight sweating or minor surface variations as it settles. This is completely normal and harmless.
To care for your candle:
- Trim the wick to 1/4 inch before each lighting
- Always allow a full melt pool before extinguishing
- Burn no longer than 4 hours at a time
- Your candle is finished when there is 1/4 to 1/2 inch of wax remaining
- Keep away from drafts and never leave unattended
Please note: burns outside of these guidelines are not covered under our One-Year Flawless Burn Promise.
What is your shipping and processing time?
Orders are typically processed within 1 to 3 business days. You'll receive tracking once your order ships.
Do you ship internationally?
We currently ship within the US. International shipping options are coming soon.
What is The GOOD LIFE's return policy?
All sales are final. As a small-batch, handcrafted brand, we are unable to accept returns or exchanges based on preference, including fragrance selection or change of mind.
This policy applies to all products, including diffuser oils, lip balms, and accessories. These items are not covered under our One-Year Flawless Burn Promise.
If you believe your candle arrived with a defect in craftsmanship or materials, please reach out to us directly. We review every concern with care and will work with you to find a resolution.
What happens if my candle has a defect?
Every TGL candle is backed by our One-Year Flawless Burn Promise. If a rare imperfection in the wax or wick affects your candle's performance, such as sinkholes or inconsistent melting, we will make it right.
Simply email us with your order details and a few photos. We review every claim with care and personal attention, and will gladly replace any soy candle that does not meet our standard of craftsmanship.
This promise applies to defects in craftsmanship and materials. It does not extend to changes in preference, fragrance selection, or use outside of our care guidelines.
All sales on diffuser oils, lip balms, and other non-candle products are final and are not covered under this promise.